Covid Policy 2023 - Peoples Saftey First
Before every visit
- Prior to every onsite visit, our engineers will take and log their temperature.
- Before entering premises hands are cleaned with hand sanitiser.
- We take Covid-19 tests every two days and log our results with the NHS.
- Our mobile phones are also enabled with the NHS Track and Trace App.
- Please leave a window open in the room containing your computer for 1 hour before our visit - please ONLY do this if the weather is suitable
During on-site visits
- Before entering a premises we will confirm that no one in the house has suffered any Covid-19 symptoms in the last 14 days.
- We will wear a mask at all times, these are replaced for every visit.
- We will keep a 2m distance from all members of the household and respectfully request customers do the same whenever possible.
- Hand sanitiser will be used throughout the duration of the visit.
Alternative Support Options
Not all issues require an on-site visit, we are often able to provide remote support or collection and drop-off of computer equipment.
If you are not confident disconnecting your computer, we are able to assist with this.
If you have any concerns, please contact us for all options available
Why not visit our contact page, we would love to chat with you!