IT Support Home Visits

• Most issues resolved within the initial hour
• Time frame determined prior to visit
• Upgrade advice
• General Help

When a hard disk fails, Windows will not load and there is a strong chance of losing any files.

If caught early enough it's often possible using specialised software for us to recover some if not all files from the hard disk.

Options are then

• Files can be supplied on a USB stick
• Replace the hard disk, re-install windows (additional charges for time and parts) and transfer any recovered files onto the new system.
• Upload the files to the cloud for you to download

When a hard disk fails in a Windows machine, we will attempt to recover as many personal files as possible.

Replace the hard disk with a faster SSD drive, re-install windows and restore the files.

Includes a 500gb SSD drive + fitting.

• Book an hour or two for us to sit down and help
• Windows 10 a struggle? Not quite sure how to access your pictures? Struggling with a website - No Problem
• Time frame determined prior to visit
• General Help in all areas of using the Computer / Internet

• Insulation of new router
• Setup of Wifi
• Add existing tablets, printers and/or phones

• Removal of Malware / Virus
• Upgrade and install additional anti-virus
• Security Scans

Please note: sometimes a virus cannot be removed without re-installing Windows, however every instance will be assessed and advice given at the time of initial inspection.

• Your files backed up onto a physical device (USB stick supplied)
• Cloud storage available
• Due to the nature of this type of job, time can run into several hours, advice will be given at the time of initial inspection.

• Full setup and configuration of your printer
• Setting up on compatible devices (phones / laptops)
• Network printing enabled (if supported)

Often deleted files can be recovered. Results will vary depending on how much the computer has been used since the files were deleted.

Using professional recovery software we are often able to recover the majority of deleted files.

Often most files can be recovered within the hour.

When you receive a new computer it often needs some setup, this involves setting up the printer, connecting the Internet, and installing anti-virus software as well as making sure the things you are used to doing are easily accessible.

Moving from Windows 10 to Windows 11 can be a daunting experience for a lot of people who find the change unsettling.

Typically we spend an hour and a half making sure the system is setup to make the full use of Windows 11.

Forgotten your Windows password? No problem, using our forensic tools we can remove the password from your account to allow you to gain access to Windows again.