Privacy Policy

What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

Any data we request that is not required will be specified as voluntary or optional. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience - (your information helps us to better respond to your individual needs)
  • To improve our website - (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service -(your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions -Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
  • To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. To administer a contest, promotion, survey or other site feature

Data Collection, Storage & Processing:

The information we collect from you will be in order to provide a quality customer experience and carry out contractual obligations for the purposes of fulfilling and completing your order(s):

What Information we Collect, Store and Process

Legal Basis For Our Request

Our Legitimate Reasons

Solve My Problem Ltd asks to use temporary cookies to track your use of the website

Your Consent

Legitimate Reasons

We use this information solely for the purpose of ensuring that the content of our website meets your customer requirements.

Cookies allow us to keep track of items in your shopping cart and your choice of currency etc.. they are required to enable the website function correctly.

When you provide us with your email address and Opt-in to receive marketing information

We will also give you the opportunity to provide us with the following:-

  • Name

Your Consent

Legitimate Reasons

We may email you on a regular basis with our latest offers, events or voucher codes.

You have the option to change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us.

We may contact you occasionally to check your data is accurate and up to date.



When you order from Solve My Problem Ltd, we will collect the following:-

  • Name
  • Invoice Address
  • Delivery Address
  • Contact Phone Numbers
  • Email Address
  • Credit Card Details

Contractual Obligations

Legitimate Reasons

We require this information in order to process and fulfil your order.

We will use your phone number to keep you updated with the delivery of your order.

We will use your email address to keep you updated with the delivery of your order as well as email your invoice.

We will also email you a few days after your order to check everything was OK, this is a one off email and does not indicate you have joined our mailing list.

We will also email you within a couple of weeks of your order to ask for a review of our services, this is sent via again this is a one off email and not part of a marking email list.

We will store your Name, Address, Post Code & Telephone numbers for fraud prevention purposes.

We do not store any credit card details on our systems, all payment information is held and processed by our payment providers PayPal & SagePay.

When you return any items to Solve My Problem Ltd, we collect the following:-

  • Name
  • Proof of Purchase Information
  • Address
  • Contact Telephone Numbers
  • Email Address
  • Reason for the Return

Contractual Obligations

Legitimate Reasons

We require this information in order to process your return and ensure it is dealt with as quickly as possible.

We may contact you in order to keep you updated with the progress of your return.

If you do not wish to receive marketing communication from us, you can unsubscribe from the link in the footer of any email which you receive from us.

Sharing your information:

We may share information with third parties for the purposes of fulfilling and delivering your order(s), warranties, analysing data, providing marketing assistance, providing search results and providing customer service.

Examples of third parties we may share your data with include:

  • Suppliers & manufacturers (if we need to have part of your order dropshipped)
  • Payment service providers

  • Marketing platform providers

  • Data analysis platform providers

  • External auditors

  • HM Revenue & Customs

  • Fraud prevention agencies

  • Regulators and other authorities

  • Credit Reference Agencies

All of our third parties only have access to personal information needed to perform their functions, and they will not use it for any other purposes. Furthermore, they must process your personal information in accordance with this Privacy Notice and as permitted by EU data protection laws

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information. 

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. 

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

CAN-SPAM Compliance 

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent 

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change. 

This policy was last modified on 2nd November 2023

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

Solve My Problem Ltd
Dunmow Road
Braintree, Essex CM77 6RZ
United Kingdom


Solve My Problem Ltd